Your Privacy,
Our Responsibility

• Providing the service: Generating, storing, and exporting your trade documents using the profile, client, and product data you have entered.
• Account management: Authenticating logins, processing membership renewals, and managing referral rewards.
• Service communications: Sending essential account-related emails such as password resets, membership confirmations, and security alerts. We do not send marketing emails without your explicit opt-in.
• Platform improvement: Analysing anonymised usage patterns to fix bugs, improve performance, and prioritise new features.
• Security & fraud prevention: Detecting and preventing unauthorised access, abuse, or fraudulent activity on the platform.
• Legal compliance: Retaining records as required by applicable law or responding to lawful requests from authorities.

• Encryption in transit: All data exchanged between your browser and our servers is encrypted using HTTPS / TLS.
• Password hashing: Your password is never stored in plain text. We use a strong one-way hashing algorithm so that even our team cannot read it.
• Access controls: Only authorised personnel have access to production systems, and access is logged and reviewed regularly.
• Data retention: Your account data is retained for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where retention is required by law.
• Uploaded files: Logo images, signatures, and stamps are stored securely and are only accessible to your account.

We do not sell, trade, or rent your personal information to third parties. Data may be shared only in the following situations:

• Service providers: We use trusted third-party infrastructure providers (e.g. hosting, email delivery, payment processing) who process data on our behalf under strict data processing agreements. They are not permitted to use your data for their own purposes.
• Referral programme: When you use a referral link, the referring member is notified that a new member joined through their link. No personal details other than membership confirmation are shared.
• Legal requirements: We may disclose data if required to do so by law, court order, or a legitimate request from a government or regulatory authority.
• Business transfers: In the unlikely event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified in advance if this occurs.

• Session cookies: Used to keep you logged in during a browsing session. These are deleted automatically when you close your browser.
• Authentication tokens: A persistent cookie may be set if you choose "Remember me" at login, allowing your session to persist across browser restarts.
• Preference cookies: Small cookies that remember your in-platform settings (such as display preferences) to improve your experience.
• No advertising or tracking cookies: We do not use third-party advertising cookies, social media tracking pixels, or cross-site behavioural tracking of any kind.

fgdoc.com is intended for use by businesses and professionals engaged in international trade. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has registered an account, please contact us and we will promptly delete the account and associated data.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email. Your continued use of fgdoc.com after any update constitutes your acceptance of the revised policy.